Unicorn1 supports the systems organizations depend on with either proactive contract coverage or on-demand issue response.
The difference is simple: contracted support means we are watching covered systems and staying ready before problems are reported. On-demand support means we respond when you contact us about an issue or project.
A monthly contract includes active support work plus readiness coverage for the environment.
Hourly support is available for reported problems, planned tasks, and project work.
We provide support contracts and project work for small and mid-sized organizations that need reliable infrastructure without building a full internal IT department.
Use the monthly contract estimator to compare internal labor, benefits, downtime, and contracted support costs.
Monthly support for servers, workstations, firewalls, network equipment, backups, and business-critical systems.
Switching, routing, VPNs, VLANs, WAN design, cabling, rack cleanup, and remote-site connectivity.
Wi-Fi troubleshooting, directional wireless links, outdoor equipment, camera networks, and difficult site access.
Firewall review, network separation, guest networks, camera isolation, monitoring, logging, and practical hardening.
Backup review, recovery planning, ransomware-resistant storage, restore testing, and business continuity basics.
Small applications, database integration, reporting tools, workflow automation, and internal systems that fit the way you work.
Unicorn1 is a small technical team with more than 30 years of experience across networking, systems, security, field infrastructure, and software.
In the technology industry, a "unicorn" is someone who can work across disciplines instead of being limited to one narrow specialty. Our team is built around that kind of cross-discipline capability.
Team members are invited in after we have worked with them directly and trust how they think, troubleshoot, communicate, and take ownership in real operating environments.
We work with what you already have first, especially when the priority is getting things operational. After that, we look toward future-proofing with reliable, affordable open-source solutions where they make sense.
We are field-first, so we know enough to verify what we do not know before making assumptions. That practical background is reinforced by academic study, documentation, and ongoing technical work.
We start with evidence, not assumptions. Before recommending new equipment or a rebuild, we verify the physical layer, configuration, traffic path, security boundary, and real operational impact.