On-demand support is reactive help for organizations that do not have a monitoring contract with Unicorn1. We respond when you contact us about a problem, outage, planned task, or project.
Something stops working: internet is down, a server is unreachable, Wi-Fi is unreliable, cameras are offline, backups are failing, or a vendor says the network is the problem. If there is no active support contract, we are not already monitoring the environment or receiving alerts from those systems.
In that case, support begins when you contact us. We gather the symptoms, confirm access, review what information is available, and schedule the work as capacity allows.
Tell us what is happening, when it started, what changed recently, and what systems or users are affected.
We look at urgency, access requirements, site location, expected impact, and current contracted support obligations.
On-demand work is scheduled after contracted monitoring and support commitments. Emergency work may carry a higher rate.
We verify the physical layer, configuration, traffic path, logs, vendor claims, and operational impact before recommending a fix.
If the same systems are business-critical, repeatedly need attention, or should be watched before users notice a problem, contracted monitoring and proactive response is usually the better fit.
A contract adds 24/7 monitoring, alerting, environment familiarity, reserved support capacity, and top scheduling priority for covered support needs.
